We visit DD with a group of friends, one of them was in a wheelchair, so we couldn't access the restaurant. We stayed outside, It did not matter much since the day was pleasant.
It was our first visit to the town, therefore we did...not know how DD works, so one of us decided to ask if the waiter came to the table or if we placed the order at the counter. They told us to wait at the table.
Ten minutes later we returned to request attention, during that wait two other tables were occupied next to us. They placed plates and took another 10 minutes to take our order. They did so but after the two previously mentioned tables.
Half an hour later, lunch was served to the other tables and we still waiting. We asked if our lunch was far away two more times and on both occasions, they reply it was on its way. It took them 1 hour to serve us 4 dishes, at that time of the afternoon it was already cloudy and cold.
We are aware of the shortage of staff, but good attention is measured in the details. Our deception would have been fixed with a heartfelt and honest apology but of all the people involved, only one (Sienna) apologized to us for what happened, the others acted either with disregard or even with apathy.More