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Ratings and reviews

RATINGS
Food
Service
Value

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PRICE RANGE
USD 14 - USD 52
CUISINES
European, British
Special Diets
Gluten Free Options, Vegan Options
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meals, features, about
Reviews (199)
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Traveller rating
113
16
34
22
14
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LanguageEnglish
Traveller rating
113
16
34
22
14
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All reviews venison drawing room new chef delicious afternoon tea excellent evening drink order
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Reviewed 15 March 2020

I visited as part of a family celebration. There were 9 of us plus 2 babies. The venue is attractive and nicely decorated. The team were polite and friendly but ineffective. Overall this was not a good visit. We had requested a round table in...their dining room. We were seated at a long tressle style table. When we asked, we were told that there were no round tables in the main dining room and no other ones that would seat us. Not too sure why we weren't told that on the phone when we booked and requested it. Menu seemed nice enough, between us we ordered pig cheeks, scallop cevice and burrata as starters, then monkfish, beef wellington, Ox cheek, wild garlic risotto and seabass as main courses and chocolate brownie, pavlova and mille feuille as dessert. None of the food was particularly good and definitely not the standard that we expected. The scallop cevice was dry and stingy, the ginger and grapefruit it came with would have worked well, but the dish felt incomplete. The 'burrata' was regular mozzarella, not gooey and creamy on the inside at all and served with was appeared be chilli jam from a jar. The pig cheeks were tasteless. We asked for salt and pepper. They do not own a black pepper grinder. The bread was homemade and had a cake-y texture - some members of the party enjoyed it and other did not. The risotto was over-cooked. As a wild-garlic risotto, the flavour should have been delicate and slight sweet, it was swamped in regular garlic and far too salty. The monkfish was dry and tasteless with the texture sliced hallomi, as well as much too salty. The ox-cheek and seabass seemed well cooked and tasty. The beef wellington was appalling: tough, full of gristle and poorly cooked. one of the patrons eating it was a 99year old woman and although not as strong as in her youth, she was unable to cut the meat and barely able to eat it. She eats fillet regularly and this either was not fillet or was exceptionally poor quality. Another younger member struggled as much with the tough meat. We complained to the staff about this. When the restaurant staff (finally) produced a 'steak knife', it was no more effective than the original. No recompense was offered for this beyond reporting it to the kitchen. The young waiter seemed to know little about the running of the restaurant, he was unsure about a proper grinder, didn't know what types of non-dairy milk the kitchen had, failed to being a teaspoon to stir sugar into coffee and took an exceptionally long time to produce the afore mentioned steak knife. When the dessert came, the chocolate brownie was large enough for about 4 portions, far too dense and dry. The mille feuille was freshly made and tasty. The pavolva appeared to have been made using a shop-bought meringue filled with a pleasant enough filling, one of them definitely did not have enough filling. There was no further apology made and the beef wellington was still charged at full price on the bill. Inspite of a call ahead to check on whether the restaurant were happy to have babies in the venue (they were), there were no baby changing facilities in any of the bathrooms (male or female) although when asked mum of the babies was shown a 'childrens room' to change the babies in. This was upstairs: a well appointed room with just sofas and a wide screen television in it - no changing table or toys etc. As the afternoon grew longer, there was bright sunshine pouring through the window straight into the eyes of half the party. There were no blinds or curtains to block this. DisappointingMore

Date of visit: March 2020
Helpful?
Reviewed 15 March 2020 via mobile

The food is much better with the new chef, guinea fowl three ways with truffle gratin and romanesco was spot on. Not a touch over cooked, delicious crispy skin on top of the perfectly prepared breast with a crispy buttery leg on the side. Jus...and the truffle gratin was very good too. Very friendly and cozy, I wouldn’t mind a more French wine list. The breakfast was good and the yogurt was the best I had, sourced from a local farm near Cranborne. PS: Chris is a treasure! Welcome back! And thanks Lauren, super efficient!More

Date of visit: March 2020
Helpful?
Reviewed 10 February 2020

We chose to visit 10 Castle Street based on recommendations from friends and on the menu that was published online. A beautiful selection of local produce in a traditional fine dining restaurant, part of a hotel that was voted the best members club in the...country by Tatler last year. Unfortunately when we arrived at 10 Castle Street there was a distinct lack of everything, the driveway wasn't lit and when we entered the house we were greeted by an eery silence and no staff. After a couple of minutes a member of staff did appear and showed us through to the bar and then through to the drawing room where there was a lovely roaring fire. We were then told that they had recently been closed for 3 weeks and both the food and drinks menus had now changed. There was a choice of 4 cocktails even though they had a fully stocked bar and the reason behind this was that they were moving their cocktail bar upstairs. Not the greatest start and when the drinks did come they were overly sweet. You would've thought any bartender worth their salt would be able to throw a few cocktails together especially when they've got the ingredients to do so. We were then shown through to the dining room where we were told that they had created a new menu around the concept of shared dining. The menu consisted of a number of small, medium and large dishes that were to be shared between all of us. I think this concept would work between 2 or perhaps 4 but unfortunately it didn't work for a party of 6. We had rang ahead to explain that one of our party was a coeliac however when we got there there was no record of this but the waitress did happily mark which dishes were gluten free after a quick conversation with the chef. We did find it a little strange that having spoken to members of staff in the week leading up to the visit that they didn't mention that the menu/concept has changed especially when the original 3 course menu remains on their website. After reading some of the recent reviews it seems that they either went into liquidation or were recently bought out as they seem they are changing a lot of the features of 10 Castle Street. After informing the manager that the menu that is on their website is still the 3 course menu she said that it should've been taken down and when we mentioned that we spoke to a member of staff regarding a gluten free menu she said she should've been informed and that the member of staff in question has done this before and is likely to be getting his P45 soon. Not really great to air your dirty laundry in front of paying customers. Onto the food, it didn't really make sense or fit in with the shared dining concept, for example the "medium" sea bass was a whole sea bass fillet so trying to divide this up between 6 left us with a morsel each. The other that also bemused us was that the "large" beef wellington come out in four portions. There were 5 of our party who wanted to eat it as the other is coeliac so you would've thought they would've cut the wellington into 5 or at least ask how many would like it. In addition there were no vegetable dishes to accompany something like a wellington with, there was a kohlrabi (turnips) small dish but that didn't really go. Unfortunately the pastry of the wellington itself was raw. When we asked if there were any vegetables to go with it, the waitress didn't know and after our third request finally brought us a portion that consisted of 2 bits of kale and some asparagus tips. Some of the food was lovely, the venison was tender and lend itself to being shared. Maybe we weren't explained the concept correctly and should've ordered more food but it ended up seeming like an informal tasting menu. We asked for some bread to help mop up some of the dishes but the only bread they had was a breakfast bread with currants in it. They also didn't have any gluten free bread either which was disappointing. We visited 10 Castle Street for a special birthday but were left incredibly disappointed. I don't believe the concept works for a fine dining restaurant and I think this was reflected by the fact there were only 3 tables from 7:30-9:30. It seemed that we were guinea pigs for a brand new concept that is yet to be refined and tailored for this type of restaurant. I've been to a few restaurants that have shared dining concepts and serve exquisite food but I'm not sure that this will ever work. Finishing on a positive note, the interior decor is stunning with several Art Deco touches throughout the drawing room, bar and dining room.More

Date of visit: February 2020
Helpful?8  
Reviewed 11 January 2020 via mobile

This is such a beautiful building set in lovely grounds so worth a visit on a sunny afternoon to have a drink and sit outside on the rear terrace or walk around the gardens. It is expensive to eat but a lunch time snack is...doable. Near the bar is a lovely ‘snug’ room which is very relaxing and gives a feeling of period opulence to be savoured. I have been in a few of the bedrooms and they are very comfortable and all are different shapes and layout. The staff are friendly and relaxed.More

Date of visit: June 2019
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Reviewed 9 December 2019

On a cold winter’s day there is nowhere more inviting than No.10 Castle Street. The stunning Christmas decorations at the entrance and throughout, along with roaring log fires enhance the ambiance of this House. Together with attentive and welcoming staff we had a memorable and...delicious afternoon tea.More

Date of visit: December 2019
Helpful?1  
Reviewed 16 November 2019 via mobile

Booked for lunch as a surprise to celebrate my dear friends 50th Birthday. Arrived early had coffee in the drawing room whilst Gail opened her gifts . Lunch in the restaurant was divine and the staff were very attentive. Retired back to drawing room for...coffee after lunch and to make the most of the peace and quiet . We’ve found a wonderful place to spend time catching up without the distractions of everyday life . Love love love this place, can’t wait to return and thank you for making Gail’s birthday so specialMore

Date of visit: November 2019
Helpful?1  
Reviewed 10 November 2019 via mobile

After a very busy few months my husband and I decided that we needed a ‘Date Night!’ Even though living extremely local to here, I came upon it by chance, dropping my son at his friends, who lives within meters!! From the moment we arrived,...even thou we unfortunately reversed over one of the ‘Exit’ signs..... it was dark... an excuse we’re sticking to 😂 ...... we were very warmly greeted by the very lovely Jules!! She is very much an asset to this establishment and couldn’t do enough for us and we immediately felt at ease. We were taken through to the bar area and quickly greeted by a member of bar staff who took our drink order, while we relaxed into comfortable chairs. The atmosphere is friendly, but you know you’re somewhere special! We were then shown through to our table where the food was superb, the wine was fine and the attention from the staff was second to none!! A member of staff, where I sadly didn’t get his name, was most informative to the wines and even gave me a sample explaining the history of the grapes!! I can honestly say we have had ‘the’ most excellent evening!! Will we return?! Damn right we will, with friends AND family!! Thank you to all staff, you are a credit to your employers and have absolutely ‘nailed it’ on all levels xMore

Date of visit: November 2019
Helpful?2  
Reviewed 6 November 2019

We have been here for two wedding receptions and the facilities are perfect. I cannot comment on the rooms but I understand they too are excellent The staff cannot do enough to help

Date of visit: July 2019
Helpful?1  
Reviewed 5 October 2019

We had a delicious afternoon tea. As soon as we went in we were made very welcome by Julie who looked after us during our stay. All the staff were very friendly and helpful. We first sat down next to a log fire, with a...glass of fizz, whilst our table was made ready. Once the tea was served we were shown to our table where we leisurely sat and enjoyed the delicious food in comfortable surroundings. We shall certainly be returning, sooner rather than later.More

Date of visit: October 2019
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Reviewed 4 October 2019 via mobile

Expensive, rude staff and a blatent liar of a manager (at least I believe she was the manager) horrible lady called jooles. Save your money people nothing good to say about this insolvent dump. Didn't think you were allowed to trade whilst insolvent. Shame I...have to leave 1 star not none.More

Date of visit: September 2019
Helpful?1  
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Questions & Answers
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hbwell40
26 September 2018|
AnswerShow all 3 answers
Response from lindafish620 | Reviewed this property |
I am unsure as to whether they do a gluten free afternoon tea, so suggest you give them a ring, trusting that if you give them enough notice they would be able to do this for you, as they seemed very helpful.
0
Votes
J4006QAbarbaral
18 March 2018|
Answer
Response from JoeSetchell | Property representative |
Hello Barbara. We do indeed, would you like me to book you in for a Sunday soon? Many thanks, 10 Castle Street.
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