Thank you for sharing your comments and concerns about your recent stay with us. I am truly sorry to hear about the challenges that you experienced during your stay due to room type. Unfortunately, the rooms are designed to be accessible for a wheel chair and that is why there are no counters in bathroom, walk-in shower, etc. We are always looking for ways to improve guest experiences, so your comments are very helpful. We will use your feedback and look at room once again to see if any changes can be made. We hope you will still consider Omni for future trips to our area.