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From Review : Near subway but slow service of DoubleTree by Hilton New York Downtown
780
Near subway but slow service
Fresh and Modern Room
Sufficient
room
Short Trip
Near subway but slow service
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USD 94
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LouC151 wrote a review Jun. 2015
Toronto, Canada589 contributions55 helpful votes
+1
We've read the earlier reviews about the slow elevators, but we went ahead and booked this hotel anyway because it's right next to a subway station. Yes, the elevators were still very slow when we visited. The service was also slow when we check in, we checked in the late
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Date of stay: March 2015
Response from James F, Front Office Manager at DoubleTree by Hilton New York Downtown
Responded 9 Aug. 2015
Dear LouC151, I wanted to thank you for taking the time to provide us with your feedback from your recent stay. Your input as gives us the opportunity to reflect on how our property is performing as a team, and what we need to be doing better to truly make our guests feel happy and at home. We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues with our maintenance staff that you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity to make it right. Feel free to email me at james.faughnan@hilton.com with any inquiries, or even if you just want to say hi! We're always here for our guests, past and future! Thank you, James Faughnan Assistant Front Office Manager
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