Window View - Picture of Lotte New York Palace, New York City
Photo: Window View
From Review : Not what it used to be... of Lotte New York Palace
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we stayed at the hotel one night and is not the same as it used to be years ago, the renovation is not seen and only surface alone, the sheets and pillows are not as good and they no longer turn over the beds at night. Luggage go through three different people until they arrive…
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Date of stay: December 2015
Response from nypalace, Guest Relations Manager at Lotte New York Palace
Responded 27 Dec 2015
Dear mbotaola, Thank you for sharing your feedback with us. I am saddened to hear of your disappointing experience and will be private messaging you to discuss the issues your encountered and find solutions. I hope we can once again become your hotel of choice in NYC. Kind regards and Happy Holidays, Gavin Hasty
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