Dear Eric W, What an amazing review - thank you! I was thrilled to be able to share your review with our staff, who were delighted to hear that you were pleased with your stay. Our Meeting staff was delighted to hear your kind words about their service. I'm so glad that you enjoyed your room and our L'occitane amenities as well as our shoe shine service. I was also delighted to read that our staff was able to assist with fixing your jacket. We truly enjoy making sure that each guest is taken care of. Your review was such a delight to read and I thank you again for such kind words. We hope you will visit us again in Boston very soon. -Christopher Werth, Hotel Manager