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Pictures of Centara Koh Chang Tropicana Resort - Ko Chang Photos

Ko Chang: Pictures

From Review : Amazing Spa of Centara Koh Chang Tropicana Resort
2193
Amazing Spa
Sehr schöner und entspannter Urlaub
Paradisiaque
The breakfast area.. Amazing breakfast and view
Красивое место
Un petit paradis pour nos vacances en famille
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USD 56
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USD 56
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Eugene T wrote a review Jan. 2016
Muenster, Germany117 contributions68 helpful votes
+7
The hotel is located away from the main road so it is nice and calm at night. It has a pleasant layout and is probably one of the larger establishments on the island. I booked a deluxe premium cabana. Upon arrival we were escorted by a rather unfriendly lady to our room, which
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Date of stay: January 2016
Response from Pius L, General Manager at Centara Koh Chang Tropicana Resort
Responded 18 Jan. 2016
Dear Eugene T, Warmest greetings from the Centara Koh Chang Tropicana Resort.  Thank you for staying with us whilst your recent holiday in Koh Chang and for extending your stay, which shows us how much you enjoyed your time in our resort. Thank you also for providing us with your feedback highlighting our cabanas, which you found spacious and clean, our scrumptious breakfast, wonderful spa and peaceful location. Your appreciation will be shared with the team. We would also like to apologize that your arrival was not as smooth as we provide for all our guests and would like to clarify here the “problems” you mentioned. Your booking was for a premium deluxe cabana and on your arrival we offered you a complimentary room upgrade. You requested however to stay in the room type that you had booked and so we offered a room upgrade to other guests and moved you to stay in the premium deluxe cabana. The cabana was a twin room and did not have an outdoor Jacuzzi, which our double rooms have. When you mentioned this to our staff, they checked arrival rooms and changed the room plan one more time to accommodate your request. We are sorry if this was not clearly communicated to you and please be ensured we have taken note of the same in order to ensure all standards and procedures are followed properly. We look forward to the opportunity to welcome you back in the future. Best regards, Pius M. Luechinger  General Manager
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