Thanks for your review. We’re sorry that the facilities of the hostel were not as clean as possible for the duration of your stay as cleanliness and providing quality facilities are important to us. Our rooms do have heaters in them, so if you stay with us again, please make sure your heater is on or if there is an issue with the heater, alert management, as we want to ensure all our guests are comfortable and warm at night. We're glad to hear that you found our reception staff friendly, helpful and that the information that the hostel provided helped you enjoy the beauty of the Grampians. We have passed your feedback on to management as part of our continual improvement program.