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Pictures of Druids Glen Hotel & Golf Resort - Newtown Mount Kennedy Photos

Newtown Mount Kennedy: Pictures

From Review : Riddled with flies. of Druids Glen Hotel & Golf Resort
771
Riddled with flies.
view from bedroom window
Riddled with flies.
Disappointing
Below par room service!
Disappointed won't be returning
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johnsgreen wrote a review Feb. 2016
Blackrock, Ireland8 contributions4 helpful votes
+2
I stayed here with my girlfriend on Valentine's weekend. Like everywhere that weekend it was fully booked. We were on a stay, dine and breakfast package. I have to say the food was Devine, however, the room left a lot to be desired. Largely as the bathroom was infested with
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Date of stay: February 2016
Response from Mr-Edward-Stephenson, CEO at Druids Glen Hotel & Golf Resort
Responded 15 Feb. 2016
Dear Guest, I refer to your review and I am pleased to read that your Valentines dining experience was so memorable. Being located in 400 acres of ancient woodland it may occur from time to time that flying insects enter our buildings, particularly if windows are left open whilst lights are left on. This matter should have been reacted to more professionally and your feedback is invaluable in honing our customer satisfaction skills. Having received your completed guest satisfaction survey my colleague contacted you promptly, via the email you have copied above, to resolve the issue to your satisfaction. Thankfully it is an isolated incident as the family who have stayed in the room for the two nights since your departure are enjoying a wonderful stay. Should you reconsider, we would look forward to welcoming you back to Druids Glen, where you will receive a warm and friendly welcome and the very best of hospitality. Yours sincerely, Edward Stephenson
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