Dear Guest, Thank you for taking the time to review our hotel following your recent stay with us. I am very pleased to read that you enjoyed your recent stay with us and that we met all your expectations, from the good sized room which you found to be comfortable with a smart TV to the beautiful finished and well laid lobby and communal areas which you found to be clean. I am also thrilled to learn that you had a wonderful experience at our Club lounge with the highlight including our ambassador Maruane’s friendly and professional service. I thank you for your feedback and we look forward to welcome you back to the Sofitel London Heathrow in the near future. Yours Sincerely, Globy Ouseph – Hotel Manager Sofitel London Heathrow