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Beach - Picture of Leonardo Plaza Hotel Dead Sea, Ein Bokek

Photo: Beach

From Review : Negatives... and a positive, I guess. of Leonardo Plaza Hotel Dead Sea
Negatives... and a positive, I guess.
אוכל מעולה, מסאג' נוראי!
Лобби
חורים בכיסוי הבריכה
Chegando ao hotel
Horrible experience
Check In— / — / —
Check Out— / — / —
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Other Recent Reviews

JBinTLV wrote a review Sep 2016
Tel Aviv, Israel65 contributions119 helpful votes
+1
1. Check in was fast and efficient. 2. Room was sort of clean. 3. The furniture has seen Better days. 4. Paneling is falling off the walls or missing. 5. Staff was mostly pleasant during our brief encounters. 6. Mold in the bathroom. Doesn't look like it's been cleaned in a
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Date of stay: September 2016
Response from adva b, Manager at Leonardo Plaza Hotel Dead Sea
Responded 29 Sep 2016
Dear guest Thank you for choosing to stay our hotel and for bringing your guest comments to our attention. Please accept our sincerest apologies on behalf of the hotel staff and myself for not succeeding in creating a fulfilling experience during their stay. I regretted to read the comments regarding the hotel rooms and pubilc area's cleanliness and maintenance what they describe does not meet the level of service we aspire to offer our guests. We aim for excellence in all aspects and aim to lead our hotel to the highest level of hospitality. Our guests’ comments regarding the level of service and the hotel in general is an important tool, one that enables us to continually improve and adjust our service to meet our guests’ needs. Your comments have been moved to the relevant managers and their handling. Once again, I look forward to hosting you again at our hotel. Beast regards Adva ben yakar Room division manager
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