Dear Chris, Thank you for taking the time to review our resort. At ARIA, we value guest feedback as part of our continual effort to improve the quality of the overall experience we strive to provide. It is disheartening to know that we fell short in providing you with a magnificent stay. Please know that we take all guest comments seriously and that I will absolutely be sure to share your review with the appropriate areas for further review and future improvements. Your feedback is greatly appreciated, and I hope you will consider visiting ARIA on a future visit to the Strip. Warm regards, Belisa Suarez Director of Hotel Operations