My view on 6th floor - Picture of Aria Resort & Casino, Las Vegas
Photo: My view on 6th floor
From Review : Meh of Aria Resort & Casino
I was really excited to stay here, because all the awesome reviews. I will be honest there are better hotels in Vegas. We did the mobil check in to make check in faster, well it did not matter. Check in is very very slow. They charge a extra $130 a night for incidentals that are…
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Date of stay: May 2015
Response from ARIA R, Director of Guest Relations at Aria Resort & Casino
Responded 26 May 2015
Dear Dawn, Thank you for taking the time to write a review on TripAdvisor. I am pleased to hear that you enjoyed our tribute to Mexican cuisine, Javier’s, and were also able to indulge in our Crystals Shopping District. However, I want to apologize that we did not meet your expectations and am disappointed to know that you did not experience the high quality standards and service we are known for. It is concerning to hear that we fell short in several areas of your stay. Please know that we have been open for over five years and are taking a proactive approach of refinishing all of our guestrooms and guestroom corridors. This exciting refresh project is currently underway with many floors already completed. I want to apologize for some of the wear and tear you encountered in your hallway, as well as for some of your light fixtures being out. Additionally, thank you for your feedback regarding mobile check-in and our incidental policy. Your comments are greatly appreciated and well received. Rest assured your comments have been forwarded to the appropriate department heads in an effort to make improvements for the future. Thank you again, and I hope for another opportunity of welcoming you back to ARIA in the near future. Best regards, Bobbi Bensley Director of Guest Relations
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