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Window View - Picture of New York - New York Hotel and Casino, Las Vegas

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From Review : Poor service of New York - New York Hotel and Casino
Poor service
New York - New York Hotel and Casino
view of ny ny from monte carlo suite
Neon
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jwu wrote a review Jun 2016
Sarasota14 contributions6 helpful votes
Called at noon for clean towels as room had not been cleaned. Came back 3 hours later. No clean towels and room still not done. Front desk useless No one can give directions. No cool place to just sit. Keep away from this one
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Date of stay: June 2016
Response from MGM_Resorts, Guest Relations Specialist at New York - New York Hotel and Casino
Responded 30 Jun 2016
Dear jwu: We are truly disappointed to hear that your recent visit to our hotel did not meet you anticipations. Please accept our apologies for the level of service you encountered during your visit. Rest assured that your feedback will not go unnoticed and we will be sure to forward it to the related areas for future improvements. Thank you for staying at New York-New York, and we hope for another opportunity to welcome you back in the future. Sincerely, Callie C. Guest Relations Specialist New York-New York Hotel & Casino MGM Resorts International guestservices@nynyvegas.com
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