Hi CPGD, Thank you for taking the time to share your experience with us and TripAdvisor regarding your most recent stay at our Resort. It is very unsettling to hear that you experienced a stay that does not represent what we strive to provide on a consistent basis. We would like you to be aware that we have shared each comment with all of the respective teams to ensure that we do our very best to prevent this from taking place again. Our goal here at the property is to always provide memorable stays and we hope that we will be able to have the opportunity to provide one for you. As what you have explained are not things that take place often here at the resort. Our Respective management teams do very well with identifying and eliminating this occurrences to provide a much better overall experience for all of our Owners and Guests. We hope to be able to provide a stay for you to be able to brag about. Until next time. Regards, Byron D.