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Pictures of Ocean View Hotel - Santa Monica Photos

Santa Monica: Pictures

From Review : Problem resolved of Ocean View Hotel
587
Problem resolved
The good life
Lovely clean beaches - walk from hotel
Taken from Hop-on Hop-off bus . Pick up area near by- a must do!
In the heart of Santa Monica
Great spot for the money
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Booking.com
USD 181
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USD 130
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Official SiteUSD 181
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Ree-Bee-Ree wrote a review Oct. 2015
6 contributions5 helpful votes
+1
My boyfriend and I started our holiday in this hotel, we were to early to check in so left the bags with reception and went out for the day. Upon our return, we asked to have our bags to then go upstairs and relax, to find they only had one bag!!! So they had lost one! It was
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Date of stay: October 2015
Response from Elizabeth N, Front Office Supervisor at Ocean View Hotel
Responded 31 Oct. 2015
Dear Ree-Bee-Ree, We thank you so much for your detailed breakdown of your experience at our hotel. We take all events of occurrence as a learning stepping stone and an opportunity to grow. I'm happy to know we were able to trace your bag and thank you so much for your patience in waiting until the morning when management was present to get this resolved. I'd like to inform you for your next stay at our hotel the Keurig machines do provide a hot water option for all our fellow tea drinkers to enjoy. It was an absolute pleasure having you as our guest we look forward to welcoming your return, best wishes from the OVH staff! Kind Regards, Elizabeth Navarro Front Office Supervisor
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