view from bldg. 4 top floor 4420 - Picture of Barcelo Bavaro Palace All Inclusive Resort, Dominican Republic
Photo: view from bldg. 4 top floor 4420
From Review : even paradise has a few bad days of Barcelo Bavaro Palace All Inclusive Resort
+2
let me start by saying my family has been coming here for 18 years ,off and on ,and we love it . oct. 6th to 18th .we were in bldg. 4 ,top floor .this is a 4 minuet walk to the main pool, and buffets .PROBLEMS : elevator in our bldg. was out of order for 22 hours . calls to…
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Date of stay: October 2014
Response from Javier C, General Manager at Barcelo Bavaro Palace All Inclusive Resort
Responded 27 Oct 2014
Dear Guest, We appreciate the time you have taken to share your impressions about your stay in Barceló Bávaro Palace Deluxe on Tripadvisor. We regret your perception about the attitude of our team members since I can assure you it is not representative of our overall service. Please, allow us to inform you that we constantly train our Staff members through our Human Resources Department in order to ensure that we provide our guests with the natural warm and hospitality that characterize the Dominican people. In the other hand, thank you so much for your special comments to our coworker Sisely whom will be happy to hear from you. We feel sorry for not having met your expectations regarding our food concepts in our Hoyo 19 restaurant, our international chefs Currently are revising the concept on our Food outlets with the main purpose of delivering a high standard service that can adequate to most of our clientele requirements and exceed their culinary expectations. We are deeply sorry for the uncommon situation you went through while stayed with us. Rest assures that we have taken appropriate measures with the executives involved in order to avoid similar situations in the future. There would be no biggest reward than to have the opportunity to show you our commitment to customer service during a next visit to the Dominican Republic. Sincerely, Javier Cordero Gilsanz General Manager at Barceló Bávaro Palace Deluxe
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