Good Morning, We are very excited to be bringing Graduate Hotels to Tempe and to have opened the hotel to the community. Thank you very much for the feedback and being one of our very first guests! As you mentioned in your review the hotel is not fully opened with all its amenities, however it will be very shortly. Our pool and large jacuzzi are scheduled to be open later this week as is The Normal with its incredible menu of classic diner -chic menu items. I'm very sorry we were not able to open this all at once and you experienced the shortcomings you mentioned above. We have addressed each of those areas and will go through all our rooms once again to ensure none of these issues are repeated. Our staff are excited to see more guests come through and I'm confident we will improve with each interaction. We're very sorry it wasn't a smooth visit for you and hope you'll consider us for a future visit. The Normal restaurant opens on Wednesday this week and serves breakfast all day with some incredible menu items like red velvet chicken and waffles and a double stack Graduate burger that is simply amazing. Our second restaurant Tapacubo, and it's bar, will open in early November providing some unique and delicious mexican street taco fare. We have a food truck window in Tapacubo that will have some great special guest food trucks to add a whole new dimension to the menu on any given night. As it opens up to the pool, its certain to be a wonderful addition to the hotel. Thank you again and if you have any additional comments or would like to contact me directly, I can be reached at jdougherty@graduatetempe.com or through the hotel 480.967.9431. Best Regards, Jeremy Dougherty General Manager