Erika, thank you for staying with us during your recent trip to Mobile! I hope that you and your family were able to enjoy all of the attractions that our city has to offer. I apologize that some aspects of your stay did not meet your expectations, and I'll be sure to pass along your helpful insight to our staff here! We want to give our guests the best experience possible, and it does sadden me to hear that you did not feel welcome. I hope that you will give our hotel another chance if you are ever in the area!