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Interior - Picture of The Oberoi Cecil, Shimla

Photo: Interior

From Review : Family visit of The Oberoi Cecil, Shimla
Family visit
Hotel reception desk area
Near-on faultless
Excellent !!!
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Birdsfoot wrote a review May 2017
London, United Kingdom284 contributions61 helpful votes
First thank these guys for looking after us very well. Virendra, Sahil, Nikhil, Ravi and Kartikh. Property: five star. Cant fault. Beautiful rooms. Not many places to sit around in the evening. Just on Bar area. Resturant/Food: compared to other Oberoi hotels I would rate is
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Date of stay: March 2017
Response from Oberoicecilshimla, General Manager at The Oberoi Cecil, Shimla
Responded 28 May 2017
Dear Guest, Thank you for sharing your feedback on this forum. I am happy to learn that most of our services were able to exceed your expectations except for the food. I have already spoken to our Executive Chef to look into the matter and address it at the earliest. I have also communicated your appreciation for the food and beverage service team. Please accept my sincere apologies for the inconvenience you faced at the swimming pool and the restaurant due to the other guests staying with us. We try our best to ensure that all guests are comfortable but I do understand that this time round we fell short of your expectation. I certainly hope that you will treat this as an anomaly. We look forward to welcoming you again on your next visit to Shimla. Warm regards Vishal Pathak
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