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Window View - Picture of JW Marriott Kuala Lumpur

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From Review : Really went above and beyond of JW Marriott Kuala Lumpur
Really went above and beyond
Hotel Entrance
Executive lounge
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Teddy T wrote a review Jul 2016
Shilin, Taipei63 contributions14 helpful votes
We got into the hotel at around 9:30pm and was promptly checked in. Once we asked if there was anywhere to eat dinner, the Manager (Mohammad) immediately sensed that we were tired from our travels and told us to just leave everything at the lobby and he would complete all the
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Date of stay: July 2016
Response from Skaf M, General Manager at JW Marriott Kuala Lumpur
Responded 18 Jul 2016
Dear Teddy T, Thank you for taking the time to share about your recent experience at the JW Marriott Kuala Lumpur. We truly appreciate knowing that you enjoyed your stay and your kind words have been shared with all the team and especially to Mohammad. It is our goal to provide all guests with a memorable stay and the standard of service that our guests are used to and expect from us, and it is a joy to know that we have succeeded in providing this to your good self. We sure hope that you will have the opportunity to stay with us again when another chance to come back to Kuala Lumpur arises, and would gladly assist with future travel details. Warm regards, Mahmoud Skaf General Manager
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