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Pictures of Sheraton Hua Hin Resort & Spa - Cha-am Photos

Cha-am: Pictures

From Review : Underwhelmed of Sheraton Hua Hin Resort & Spa
Huge pool!
Main Lobby Sheraton Hua Hin Resort & Spa
Good But Could Be Great
Sheraton Hua Hin Resort & Spa
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Eric Carter Hah wrote a review Jun 2017
Kuala Lumpur, Malaysia2,576 contributions768 helpful votes
I initially booked our stay at Sheraton Hua Hin is because we have heard so much good things about your property. But our experience here was far from what we have heard. We were here to actually celebrate my husband's early birthday. I've informed that we will have a
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Date of stay: April 2017
Response from HM_Hotel_Manager, Manager at Sheraton Hua Hin Resort & Spa
Responded 17 Jun 2017
Dear rickycarter93, Thank you very much for sharing your feedback with us. I regret that we did not succeed in making you feel comfortable during your husband’s early birthday celebration with us. We hold regular training programs for the whole hotel staff throughout the year and therefore I am very concerned to read your feedback. Please rest assured that I will forward your feedback to our Director of Food & Beverage to start an investigation. We will make sure to provide re-trainings to our associates accordingly to avoid any recurrences in the future. Again, I am very sorry for the inconveniences we have caused you during your stay and we really hope that you will give us another chance to prove that we are able to meet your expectations. On a separate note, thank you for all the beautiful photos you shared on Social Media - we enjoyed watching them. Warm regards, Sitthirat Hothongkam Hotel Manager Sitthirat.Hothongkam@Sheraton.com
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