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Pictures of Novotel Bali Nusa Dua Hotel & Residences - Nusa Dua Photos

Nusa Dua: Pictures

From Review : 3 Star Serviced Apartment of Novotel Bali Nusa Dua Hotel & Residences
3 Star Serviced Apartment
Отель не оправдал ожиданий: плохое соотношение цена/качество, недоброжелательность и безразличие персонала
Deluxe pool view
morning receptionhouse
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jai s wrote a review Apr. 2016
37 contributions4 helpful votes
Novotel is a decent hotel although calling it 5 star would be exaggeration. Its a good budget hotel and if you go with that mindset it will serve your purpose very well. But to be honest this gives a feel of a serviced apartment and not a hotel. Or maybe a 3 star hotel. I think
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Date of stay: February 2016
Response from novotelbalinusadua, General Manager at Novotel Bali Nusa Dua Hotel & Residences
Responded 9 Apr. 2016
Dear jai s, I would like to express our sincere apology for not making your stay flawless. In regards to our air conditioning system, we can certainly appreciate that this was an unintentional incident and we do understand your disappointment in this unexpected expense though we do periodically check to ensure the equipment work properly. In regards to your feedback on the check in experience, the department head would refresh the staff training on procedure. Kindly to inform that we did received two reservation under the same name but from different channel which causing this inconvenience situation. Thank you for your feedback, kindly to inform that we strive to create great guest experiences however in your case we fell far from our mark. I wish you all the best on your future travel. Kind regards, Mrs. Severine Krawec General Manager Novotel Bali Nusa Dua Hotel & Residence
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