Dear Kellee G, Warmest Greetings from the Island of Gods! Thank you for staying with us and for taking your valuable time to share feedback about your recent stay with us. In our effort to continuously improve the quality of our services and facilities, we put our greatest interest and value in our guests' opinion. We were glad to learn that your overall experience was pleasant and you liked our spacious rooms and the hotel location. Melia Bali is located on the shores of Nusa Dua, Bali's prestigious resort enclave, the beachfront resort is a unique sanctuary of exotic beauty and comfort for those who seek a dream vacation. The resort has an excellent location just 11 kilometers from Ngurah Rai International Airport. It's within walking distance to Bali Collection, the main shopping center, and to food and entertainment malls, and the biggest museum in Bali, Pacifica. In regards of your comments about the elevator, we extend our sincere apologies for any inconveniences you might have experienced. We are currently replacing the elevator to a newer model and the project will finish shortly. Once again, thank you for review and we are looking forward to welcoming you back with your family. Best regards, Ara J.