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The staff genuinely wanted to make up for the miscommunication! - Picture of JW Marriott Hotel Pune

Photo: The staff genuinely wanted to make up for the miscommunication!

From Review : Marriott Kept its standards, word and commitment of JW Marriott Hotel Pune
The staff genuinely wanted to make up for the miscommunication!
One of the most helpful hotel staff I've ever met!
First time in India
Daughter's 18th Birthday celebrations
Super hotel for business and pleasure
“Excellent  place to be “
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Kshitij K wrote a review Feb 2016
Dubai, United Arab Emirates62 contributions56 helpful votes
+3
After having a slight miscommunication with the reservation team, I was a bit upset about celebrating a new years at the hotel. But Marriott brought me the same old confidence and respect for the brand. An amazing stay, an amazing party, amazing staff simply the best. Probably
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Date of stay: January 2016
Response from Jatin K, General Manager at JW Marriott Hotel Pune
Responded 13 Feb 2016
Dear Kshitij, Thank you for the appreciation and feedback on Trip Advisor. We are delighted to learn that you had a pleasant stay and enjoyed the service and warm hospitality provided by our associates. The JW Marriott Pune team and I look forward to the pleasure of welcoming you back, very soon. Kind Regards, Jatin Khanna General Manager
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