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Interior - Picture of JEN Singapore Orchardgateway by Shangri-La

Photo: Interior

From Review : The hotel looks like a budget hotel of JEN Singapore Orchardgateway by Shangri-La
The hotel looks like a budget hotel
Will Hotel Jen Orchardgetway be on Santa’s naughty list?
Damp
The toilet and the bathroom
Damp next to the bed
Deluxe CityView King (but no CityView)
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sawlee wrote a review Feb 2017
Chiang Mai, Thailand49 contributions28 helpful votes
+3
There is no sense of arrival of speak off. Hotel lobby is on the 10th floor on top of a shopping mall known as Orchardgateway. But the location is good as it is smack in the middle of Orchard Road which is the heart of shopping belt of Singapore and right below Somerset MRT
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Date of stay: February 2017
Response from Hotel_Jen_Team, General Manager at JEN Singapore Orchardgateway by Shangri-La
Responded 6 Mar 2017
Hi sawlee, Thank you for choosing to stay with us. I am sincerely sorry to hear of your unpleasant experience with us. Please be assured that we had no intention to disappoint you. Your valued feedback will definitely help us move forward in terms of service and facility. Do drop me an email at herve.duboscq@hoteljen.com and I would like to catch up and discuss with you on how we can turn this whole one-off unpleasant experience into a positive and memorable one for you. Best Regards Herve Duboscq, General Manager Hotel Jen Orchardgateway Singapore
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