We wish to extend our sincerest gratitude for taking the time to share your experience with us. Our team is always dedicated to providing undeniable orderliness and cleanliness of the rooms and surroundings. Although we find it a bit unclear on how we lacked the “plus factor,” please know that we are highly committed to providing excellent service that would ensure comfort and memorable stay to all guests. Late check-out is leniently given in consideration to special situations as our resort is always on full-house status. To read that you consider visiting our property again is very fulfilling. Thank you for staying with us, and we are looking forward to welcoming you back in the future. Kind regards, Laylanie