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Interior - Picture of Princesa Garden Island Resort & Spa, Palawan Island

Photo: Interior

From Review : Nice resort, but needs some improvement in some areas of Princesa Garden Island Resort & Spa
Nice resort, but needs some improvement in some areas
Amazing sunrise view
Five star resort, two star service
"Princesa" in Princesa Garden Island Resorts
Unprecedented service experience
Excellent luxueux hôtel
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RinaTravelsWorld wrote a review Jun 2016
Los Angeles, California268 contributions65 helpful votes
+8
First of all, I ABSOLUTELY LOVED our room! My family and I are travel agents and we are picky travelers. Upon check in we were told that we were upgraded and we were so appreciative especially after a long day of travel. My husband and I were upgraded to an amazing suite with a
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Date of stay: May 2016
Response from PRINCESA GARDEN I, Manager at Princesa Garden Island Resort & Spa
Responded 28 Jun 2016
Dear Ms. Rina M, Greetings from Princesa Garden Island Resort and Spa! Thank you for taking the time to tell us about your recent experience while staying at the Princesa Garden Island Resort and Spa. We sincerely value your comments and consider it as our basis for further improvement in order to continually provide friendly and efficient service. Our team would like to express regret for falling short in our service which is far from the standards we are known for. On behalf of the team, I would like to offer my sincere apologies for the inconvenience you experienced during your stay. The concern that you have raised regarding the solar panel has been relayed to the Management in order to make the necessary repairs to prevent further complaints from our guests. With regards to the cleaning of the pool during peak hours, this will be rectified. Please know that I have forwarded your concerns with every department involved and re-training of staffs will be considered to avoid recurrence of this situation. I hope you could give us another chance to prove the quality of our service and make it up to you. On the other hand, we are grateful for the great feedback that you gave us. It is truly heartwarming to know that every effort by the Management and the staff is appreciated by our guests. Once again , thank you for your feedback and we hope to welcome you again to our resort in the not too distant future. -The Management
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