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    From Review: Excellent service but... of LAICO Regency Hotel
    LAICO Regency Hotel
    See all 237 reviews
    237 Reviews
    #81 of 178 Hotels in Nairobi
    Uhuru Highway | City, Nairobi 00200, Kenya
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    Chennai (Madras), India
    Level 3 Contributor
    15 reviews
    8 hotel reviews
    common_n_hotel_reviews_1bd8 1 helpful vote
    “Excellent service but hotel cannot be called 5 star”
    Reviewed 12 July 2012

    The Reception and Cashier staff were very good. Security guards were very friendly. And so was the Hotel transport (including Airport pickup, drop and local trips) and Room Service. I must commend on the guidance and service provided by Mr Moses, Driver to explain to me various details of the Hotel and Nairobi which I was not aware. I am... More 

    Helpful?
    Thank 202Globetrotter
    Njenga J, Manager at LAICO Regency Hotel, responded to this review

    Dear Sir (202Globetrotter ) Thank you for your detailed feedback on your recent stay with us. We did not meet your expectation in some areas as outlined in your review. First and foremost we are grateful that reception, cashiers and security staff gave you exceptional service and also our Driver Moses. This is the service that we strive to give... More 

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