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Pictures of Le Méridien Pyramids Hotel & Spa - Giza Photos

Giza: Pictures

From Review : Worst hotel ever of Le Méridien Pyramids Hotel & Spa
Worst hotel ever
Visit to the Pyramids
Egypt memories
Pyramids view
Enttäuscht von der Marke Le meridien
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Tarek K wrote a review May 2015
5 contributions1 helpful vote
Booked it thru booking.com thinking it is a different location one. Tried to call ahead to change no answer to international calls from Canafa When I arrived experienced rude service and over priced added charges. Total rip off. Hotel is in a very bad shape. Mattress is
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Date of stay: May 2015
Response from RaghdaRadwan, Manager at Le Méridien Pyramids Hotel & Spa
Responded 26 May 2015
Dear M. Tarek K, Thank you for your comments following your recent stay at Le Méridien Pyramids Hotel & Spa. I would, first of all, like to reiterate my sincere apologies for the inconvenience and upset you were caused. There is certainly no excuse for the poor standards and service you encountered, and I would like to assure you that remedial action has already been taken. I would like to apologize for the fact that you found the charges for the internet services excessive and I do understand that when compared with internet pricing to the home, the charges in hotels by comparison seem high. Our services are currently provided by a third party, which was contracted a number of years ago and as a result our ability to influence the prices has been limited. This contract is, however about to terminate and I do assure you that we are actively perusing alternative options, which will enable us to offer this service to our clients in future at a more competitive rates and indeed at a substantially improved connection speed. It is my hope that these events will not permanently mar your opinion of our hotel and that you will return to us again, when I am sure you will remember your stay for all the right reasons. Yours Sincerely,
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