Dear kllkelvin, Thank you for being our guest and for taking the time to share your experience through Trip Advisor. I regret to hear that you had arrived on the heaviest rainy day. However, I was happy to learn that the team was able to proactively escort you to the room to proceed with your check-in. I also noted your compliments towards Mr. Big and was delighted to hear that he had gone above and beyond in helping you with your car. He is often recognized by his colleagues and guests and is a great asset to the team. I will make sure to pass on your review to him for his personal recognition. Once again, thank you for being our guest and we hope to welcome you back soon. Kind regards, Tomo Kuriyama