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Balcony - Picture of Roving Bushtops, Serengeti National Park

Photo: Balcony

Poor location for viewing The Great Wildebeest Migration Birthing Season in February
Poor location for viewing The Great Wildebeest Migration Birthing Season in February
Poor location for viewing The Great Wildebeest Migration Birthing Season in February
Aerial representation of Migration from documentary
Unbelievable
Unbelievable
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Other Recent Reviews

Unbelievable
January 2021
citysearcher wrote a review Apr 2016
New York City, New York151 contributions105 helpful votes
+2
This is really a review of the location of this camp. This is a very high end camp located in the Central Serengeti. As you can read in the above reviews, it is a 5-star property with regards to service and amenities (see photos), but it is not situated in a desirable location
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Date of stay: February 2016
Response from Bushtops, Owner at Roving Bushtops
Responded 25 Apr 2016
Dear guests, First of all, may I congratulate you on your marriage and thank you for choosing Bushtops for your honeymoon. I was made aware before you arrived at Roving Bushtops that you were very, very cross with your tour operator because you were led to believe that Roving Bushtops was located in the southern Serengeti and that you would wake up to the sounds of calving Wildebeests. Philip your manager kept us briefed throughout your stay and I made a specific request to the team not to leave a stone unturned to ensure that you had a fantastic time with us. Philip told me that you had said to him on at least 3 occasions that you were very upset that he even knew of a problem and that you are not blaming Bushtops in any way and the fault lay with your tour operator. We understood that you had turned down the offer of moving to another Camp in the south as you did not want to disrupt your honeymoon. We were very pleased that you made this decision, which gave us a chance to host you during this special time. Nothing can detract from the fact that you feel let down by misrepresentations. I believe your tour operator has provided compensation, but this does not make up for the gap between what you were offered and what you encountered. None of this came from us, as you know, so you can imagine how upset we were to see that you have reported negatively on Roving Bushtops via TripAdvisor. I do hope you will accept the following points in our defence: You mark us down for misrepresenting our location on our website. Forgive me, but this seems very unfair. In view of changing circumstances, we take enormous pains to be as accurate as possible. Our website says: “the camp sits proudly in the heart of the Central Serengeti, in the Seronera valley. Not only does our superb location provide exceptional year-round game viewing for our guests, the migration comes to us in November/December and then again in March/April, when the wildebeest, zebra and attendant predators return. In between (January and February) the migration remains in reach, visited during our full day game drives.” We would never misrepresent this vital aspect of a safari, since it would disappoint guests before their adventure had even begun. Clearly in your case this was inevitable, but not through our fault. As the above excerpt states, the migration does indeed remain in reach even if we are not in the centre of the action. Again, we sympathise with the fact that this is not what you were advised about, but the mobile nature of the camp does not mean that we literally follow the herds day to day: we locate ourselves to gain the best of seasonal viewing. The follow up communication you referred to is an email, sent to all guests to check if everything was to their satisfaction. This follow up email was indeed sent out from our office to you on 1st of March but upon investigation to see why you would not have received this email, we realised that there was an error in your email address. Please accept our sincere apologies for this oversight. We can appreciate that you were cross not to have received this. Just to add, Philip confirms that this email is what he referred to in discussions with you - and is personally devastated that he may have been party to a misunderstanding. As a family run business, we are substantially damaged by negative reviews and do all in our power to generate only wonderful encounters. If we let people down, that is our fault. It is painful to have our status and standing reduced through reasons beyond our control. I do appreciate that you have had only kind words for your stay at Serengeti Bushtops. I can only hope that you accept that we have not misled you about Roving Bushtops and not deliberately ignored you in follow up communication: we were genuinely under the impression that you blamed your tour operator alone. Warm regards Claudia Stuart
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