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From Review : No complaints here! of Secrets Aura Cozumel
+7
This was our first time going to Cozumel and we absolutely loved staying at Secrets! I read the other reviews prior and was skeptical but I didn’t want that to derail my opinion on it. Staff greeted you with a cool scented towel when you pull up, they escort you to the lounge…
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Date of stay: March 2018
Response from SeaczEconcierge, Management area at Secrets Aura Cozumel
Responded 6 Apr 2018
Dear Julie P, We would like to thank you for choosing our resort as your host on your recent gateway to our destination. It was a pleasure having you and we appreciate that you have taken the time to share your experience on Tripadvisor. We are very happy to learn that your stay was a pleasant one and that you were highly satisfied with our service. We have strived to deliver the most memorable experience to our valued guest. We highly appreciate your gracious comments here and have shared it with our team. We sincerely look forward to welcoming you back on a future occasion and provide you with the exceptional quality and service that characterizes our brand and resort. I remain at your service Eduardo Betancourt
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