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Pool - Picture of JW Marriott Gold Coast Resort & Spa, Surfers Paradise

Photo: Pool

From Review : Not as good as I was expecting of JW Marriott Gold Coast Resort & Spa
Not as good as I was expecting
Disappointing facilities and service
The view from marriott surfers paradise
Average Hotel
View of the sea from our room
Very dissapointed
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tuesdayjones wrote a review May 2016
Annandale, Australia674 contributions141 helpful votes
Don't get me wrong this is a nice hotel. It's my fifth visit but I haven't been for about 4 years. I booked it as I Wanted to stay for 3 nights with family and not have to leave. I have always liked the pool / lagoon and they have good facilities so I thought it would be the
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Date of stay: April 2016
Response from Marriott S, General Manager at JW Marriott Gold Coast Resort & Spa
Responded 5 May 2016
We appreciate your review and are grateful for your loyalty to Surfers Paradise Marriott Resort & Spa for the past 4 years. We are pleased to hear that you and your family enjoy the facilities, especially our pool area. Our saltwater lagoon is quite a famous feature of ours! We are sorry to hear that your experience was not what you had remembered. We have currently undergone some renovations and part of that includes putting our punkah fans back into place! These beautiful fans have been with our resort since it first opened in 1992 and we are delighted to bring them back to enhance that warm resort vibe. We look forward to welcoming you back again in the near future upon your next visit to the Gold Coast. Best Regards, Neeraj Chadha - General Manager Surfers Paradise Marriott Resort & Spa
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