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Pictures of Tamarind Restaurant - Cairns Photos

Cairns: Pictures

From Review : Fine dining - you’re having a laugh!!! of Tamarind Restaurant
LisaMDL wrote a review Jan 2024
Adelaide, Australia3,189 contributions636 helpful votes
+2
2.0 of 5 bubbles
If this review came down to a question of ‘….how good was the whole barramundi dish?…’ it’d probably be 5/5 ….or perhaps 4/5 given the occupational hazards of dissecting a boney but lovely fish yourselves!! But this ‘special restaurant’ for Cairns was not a ‘special restaurant’
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Date of visit: December 2023
Response from Wayne Reynolds, General Manager at Tamarind Restaurant
Responded 30 Jan 2024
Dear Lisa, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent visit to Tamarind. It's disheartening to hear that your dining experience did not meet your expectations, and we appreciate you bringing these issues to our attention. We understand that booking last minute may limit the availability of preferred tables, and we regret that the initial seating arrangement did not align with your expectations. We appreciate your patience and cooperation as we worked to provide you with a more suitable table. Despite the initial challenges, we were pleased to accommodate your request for a better table with a nice outlook. Your feedback regarding the appetizers and the handling of the sparkling wine has been duly noted. We apologize for any lapses in service and assure you that we will address these concerns with our team to ensure improvements are made. We would like to clarify that our standard practice is to open bottles of wine at the table and pour them in front of our guests for a more transparent and enjoyable experience. However, we regret any inconvenience caused during the handling of the sparkling wine and will take steps to prevent such occurrences in the future. We genuinely value our guests, and it's disappointing to learn that we fell short of delivering the fine dining experience we strive for. Your feedback is crucial in helping us refine our services, and we appreciate your honesty. If you would be open to discussing your experience further or if there is anything specific you would like us to address, please feel free to reach out to me. We would welcome the opportunity to make amends and regain your trust. Thank you once again for sharing your thoughts, and we hope to have the chance to welcome you back for a more enjoyable dining experience in the future. Sincerely, Miki Cugini Food and Beverage Manager miki.cugini@reefcasino.com.au PULLMAN REEF HOTEL CASINO
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