I am pleased that you were very satisfied with the quality of your room and Spa facilities. I am delighted that you made time for a stroll outdoors to visit our sunken garden, thought to have been a bear pit at the time of Henry VIII, and a very popular area with wedding photographers. We have very high standards of cleanliness at the hotel, and I do hope that you will accept our sincere apologies for our oversight on this occasion. I have discussed these issues with our Head Housekeeper, who will ensure her team are more diligent in future. It is always our policy to encourage feedback from our guests as this allows us to identify training needs and improve our service for the future. I would therefore like to thank you for taking the time to post your review, your comments will certainly be put to positive use. You don’t get a second chance to make a first impression and smiles are for free! Please come back and visit us again, where you can be assured of our best attention.