Pestana CR7 Lisboa - Picture of Pestana CR7 Lisboa, Lisbon
Photo: Pestana CR7 Lisboa
From Review : CR7 fans rejoice! of Pestana CR7 Lisboa
+7
We arrived in Lisbon just as Portugal was playing against Iran at the World Cup, the hotel lobby was packed with fans watching the game, there was no one at the reception, we didn’t get upset because we are also fans of Portugal, after about a minute a young man showed up,…
Read more
Date of stay: June 2018
Response from Matheus C, Gestor de Relações Públicas at Pestana CR7 Lisboa
Responded 1 July 2018
Dear gsald661, Thank you for this very sincere feedback. We are glad to know that you have enjoyed the atmosphere, the location and the overall stay with us. Regarding the room size, we regret not having reached your expectations. We do have some constraints related to the fact that we are in the historical building, in a listed building. Nonetheless, we sincerely hope that the level of comfort we offer, coupled with the convenient location and the high-tech facilities make up for it. Concerning the eggs at the breakfast, we are very sorry for what happened. This is a matter which we put a lot of effort to provide a flawless service and, due to it, we appreciate your intention of bringing it to us. As for the elevator, the alarm rang due to an issue at the bar - for security reasons, when it happens the elevators must stop. Furthermore, considering that Portugal national team was playing, we completely understand your feedback that the check-in was not as smooth as it usually is. We are sincerely sorry about that and, most of all, we hope to have another chance in order to make the check-in a pleasant experience. As for Elisa, yes, you got the right name! She's really glad about your comment and is greeting you back. Should you have any further questions, please do not hesitate to reach out to us. We hope to see you back soon. Kind regards, Matheus Corbelini.
Read more
Been to Pestana CR7 Lisboa? Share your experience!