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From Review : Seriously? Free Breakfast and Chocolates vs. Air Conditioning??? of NH Collection Berlin Mitte Am Checkpoint Charlie
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I’m in the 3rd of 5 night stay and I didn’t want to wait to share my feedback due to the lack of response despite several talks. It’s incredible that the staff of the hotel compensate the failures of a Junior Suite Air Conditioning with free breakfasts and chocolates in the…
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Date of stay: April 2018
Response from David R, Leiter Gästebetreuung at NH Collection Berlin Mitte Am Checkpoint Charlie
Responded 23 Apr 2018
Dear Mr. Gali_76 we would like to thank you very much for taking your time to share your experinces with us. We really regret that we have left you with these feelings and we really have to apologize your experiences in your room. This is not our standard and we have already spoken with our technical department about your case and we will definitely work on these situations to ensure that this will not happen again. We are also very happy that at the end we could solve the problem and you had an enjoyable time at our NH Collection Berlin Mitte. We are looking forward to welcome you soon again here in Berlin. Kind regards, David Regensburger Guest Relation Manager d.regensburger@nh-hotels.com
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