I stayed at this hotel in May 2011 and decided to visit again in December 2012.
I make no apologies for being negative but here goes:
Check in was quick and professional.
Although this hotel is rated four star the staff and hotel itself do not warrant four star status.
I was allocated room 908 which had fantastic views across...
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Dear Guest
Thank you for the constructive feedback.
I am really sorry to hear about the experience you had at our hotel, and we have taken preventative measures to ensure that the service is improved.
On behalf of those who you have encountered, they all apologise profusely and will ensure this does not happen again.
All departments will improve from...
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