Thank you for taking the time to write a review following your recent stay at the hotel. With regards to your comments about the feel of the hotel, we do try our utmost to keep our building and the decor well maintained. I apologise that you do not feel that this is the case during your stay and I can assure you that your comments have been taken on board and passed to our senior management team. Everything we do is aimed at providing you with an excellent hotel experience and your feedback is extremely valuable. We truly appreciate you sharing your thoughts with us so that we may continue to strive to deliver exceptional service. We very much hope to welcome you back to our hotel again soon, and if I can ever be of any assistance with future arrangements, please do not hesitate to contact me. Sincerely, Paige Flook Front Office Manager paige.flook@marriotthotels.com