Interior - Picture of River Rock Casino Resort, Richmond
Photo: Interior
From Review : Not impressed this time around of River Rock Casino Resort
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+1
Have stayed here a couple times in the past and was disappointed this time. The hotel is close to the airport so that is one reason we stay here, however the prices they charged are for what should be a luxury hotel. I don't feel like they live up to that label. There are 2…
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Date of stay: May 2016
Response from River-Rock-Resort, Executive Director at River Rock Casino Resort
Responded 24 Jun 2016
Dear Valued Guest, Thank you for taking the time to share your thoughts with us. It is our goal to provide impeccable service from the moment you step into our hotel, and I'm disheartened to hear about how you feel about the resort. I deeply apologize for what you experienced in your suite as this is not River Rock Experience that our guests come to receive from us. All feedback is important as this allows us to recognize and support our team members to continue to strive to meet the needs and expectations of all of our guests. If you could provide further information via email to ssharp@riverrock.com regarding the stay and the dates you stayed at the resort, we could investigate the information regarding your room and housekeeping issues further. What we would like to offer is our pledge and commitment to continually hear our guests, with an openness that will foster a continued evolution towards exceeding those expectations. We do thank you for coming to the River Rock Casino Resort. Kindest regards, Roland M., Executive Director
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