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Pictures of Hotel Manoir des Remparts - Quebec City Photos

Quebec City: Pictures

From Review : Yikes of Hotel Manoir des Remparts
99
Yikes
Fassade of the hotel
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Totalmente desaconsejable
Totalmente desaconsejable
Totalmente desaconsejable
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Other Recent Reviews

Gross
November 2019
explorer_andy5 wrote a review Oct. 2015
Huntsville, Canada11 contributions4 helpful votes
The ONLY thing this place has going for it is the location. Upon arriving customer service plummeted when the owner realized we booked with a Hotwire service. We became second class customers to her. When we asked about possibly switching rooms she refused to even look into
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Date of stay: September 2015
Response from Sithery N, Front Office Manager at Hotel Manoir des Remparts
Responded 7 Oct. 2015
Bonjour Explorer_andy5, Thank you for taking time to write your review. We appreciate your feedback and we are sorry you did not enjoy you stay at the Manoir des Remparts. We would like to comment to you about issues that you have at check -in. As the owner of this Hotel for more than 28 years early 1987, we never, ever put any customers as second class, Most of our customers are reserved through Booking.com , Expedia or their associates. We never care which room they staying in, or how they reserved. We never mind to switch room as long as we do have available for switching. The room you reserved is the economical room Shared toilets and showers on the floor, rates $85 for 2 persons with free WiFi access, continental breakfast in the morning, we only have 5 of those with one double bed, most of the times they are taken during the high season. If you inform us you wish to upgrade to a better one, with private bathroom, AC, TV, the rate in September was around $125/2 persons, again if there are any available it would be our pleasure. If I am right you are Mr. L- - a young couple stayed September the 28th and the 29th, we had a full house till October the 1st. Most customers stayed for 3-7 nights that week because of ICIP conference in town and three stayed in the economical rooms. Upon check out we tried to charge you more? We do not do that kind of business. Fairness is the best policy. All rate is in the computer. Again, we are sorry for all the feelings you experienced during your stay at the Manoir des Remparts, and hope you have better feeling next time you visit Québec City. Best Regards,
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