We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Interior - Picture of Fairmont Empress, Vancouver Island

Photo: Interior

From Review : Fairmont Gold Sets itself apart once again of Fairmont Empress
Fairmont Gold Sets itself apart once again
alley at the front of the hotel (south facing) on the east of traditional guest check in
View from room 538
Butchart gardens
Empress Dining
Simply put, the best place to stay
Check In— / — / —
Check Out— / — / —
Guests 
Expedia.com
USD 353
View deal
Hotels.com
FindHotel
USD 315
View deal
Booking.comUSD 354
Priceline
eDreamsUSD 354
View all 17 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Tim C wrote a review Jan 2016
Bellevue, Washington1,002 contribution440 helpful votes
+2
We visited the hotel during one of their busiest times of the year. The entire gold section felt a bit under staffed and response from the concierge can be quite slow. However, since all the porters were occupied with moving guests stuff in and out, our Fairmont Gold concierge
Read more
Date of stay: September 2015
Response from ManagerEmpress, Director, Operations at Fairmont Empress
Responded 1 Feb 2016
Dear Tim, Thank you for taking the time to write a review. It was so nice to read that you had an enjoyable stay on Fairmont Gold. I am sorry to hear that the concierge were slow in getting back to you. That is very unusual and I will share your comments with the manager. At no time do want our guests to feel that our staff is unresponsive. Despite that first interaction, I am glad that they did take good care of you and delivered your luggage in a timely manner when the porters were unable to. That is a testament to the service provided by the team. I do hope you will visit us again sometime soon. Warm regards, Cole Millen
Read more
Been to Fairmont Empress? Share your experience!