Dear sanchezmom : We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. On the other hand, we regret that not all your expectations were met. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. We would like to point out as well that our prices are competitive compared to other resorts. Lastly, we are pleased to clarify that each resort has own exclusive benefits. You can approach one of our sales staff who can show you all the options to get the access to our funny lazy river. Your feedback is always welcomed. With all good wishes, Mayan Palace Puerto Peñasco Management