Dear Guest, Thank you for having chosen our resort as the host for your vacations and for taking the time to share your feedback with us. We lament to know that some aspects of your stay were not completely satisfactory. Rest assured that the entirety of your remarks will be analyzed by the pertinent departments and that changes will be made if necessary. We hope to have the opportunity to host you again in the future and hopefully improve your perception of our resort. Best regards, The Ocean Riviera Paradise Management