Dear Rhonda S Thank you very much for choosing Grand Park Royal Cancún Caribe as host to your vacations and for your loyalty to our Resort. It is very grateful to have guests that have visit us more than one time and still have this impression about how things are done. We will make sure that Osvel receive your comments regarding their great service and attention, be assure that he will be pleased! We look forward to welcoming you again to create more memorable experiences. Sincerely, Carlos Da Silva General Manager