Dear Izzy R: Thank you for share with us your review about your last stay at Meliá Puerto Vallarta. We are glad that you enjoy our services during your stay with us, the main reason of this hotel is our guests satisfation. I apologize if we did not meet your expetations about the structure of the hotel, this has been in a maintenance program in order to keep working this at the best way. We hope to see you again for a future vacation here so please feel free to contact me to my email if you need any type of asistance: email@example.com. Thank you again for take part or your time and write your expericence with us and share it in this website. Warm regards. Ricardo Verdayes. General Manager.