I'll start out by saying (typing) that I would have given this place 3.5 stars, but there are no halfsies on Trip Advisor and it's not quite a 4.
Because I have a lot of information here, I'm going to use bullet points to be as concise as possible.
At the end, click on HELPFUL if this was useful to...
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Dear guests,
We definitely can understand many of your comments...We consequently respect your opinions & apologize for the issues you encountered / Please be advised that we take all feedback as a favor, in order to accordingly improve our product/services.
We hope you will give us a chance to show our enhancements in the near future.
Meanwhile, we remain...Thanks again,...
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