Dear Brian638: Thank you for taking the time for doing such a thorough and positive review of our brand new The Westin Puntacana Resort & Club! Your comments will be very helpful to guests coming in the future. We are glad that you enjoyed the hotel and the amenities of Puntacana Resort & Club, such as natural lagoons. We are also glad that you enjoyed your room and the food in the resort. Mostly we are happy because you went away with such a positive perception of our wonderful staff from our Chef Santiago to the people that handed you the towels and we thank you for mentioning them by name, as we will make sure to put a copy of your review in each one of their HR files. Again, we thank you for your time and we hope to see you back soon in our resort! Have a great week!