Dear guest, Thank you so much for kindly sharing your feedback about your recent stay at our resort. I sincerely feel ashamed and concerned for not being able to fulfill your expectations along your stay. Your comments and suggestions will definitely help us to improve the quality in all of our services, as all of our guests' satisfaction is on of our main goals. Please rest assured that I've already addressed your feedback to the corresponding areas, as we want to work on our opportunities and be able to provide you with a brilliant experience next time you visit our resort. And please, do not hesitate to reach us out directly before your arrival, we would like to guarantee you the room of your choice for you to enjoy a wonderful experience in paradise. Warmly, General Manager